Frequently Asked Questions

  • Unite V2.0 is available now! Where can I download the software?

    You can download the free software directly from this Navigator. Click here and follow instructions to download!

  • How will the 1.0 Unite customers get the 2.0 software upgrade?

    They can download the upgrade directly from this Navigator here

  • Can customers use Microsoft SQL Express instead of SQL Server for Enterprise Edition?

    Only full SQL servers are supported.

  • Is there a "simple installation" for the stand-alone version?

    The SMB version’s official name is Standalone. The Setup Guide for Standalone is ready and has been published. It is a short version compared to the Enterprise version.

  • Does Intel recommend provisioning AMT in a particular mode, like Client Control Mode or Admin Control Mode? What about specific configuration requirements?

    Intel Unite® does not require Intel AMT to be provisioned in order to function.

  • Are iOS or Android apps available?

    They are not available at this time, but are planned for the future

  • Is there a limit to the maximum number of users that can be simultaneously connected to a hub at any one time?

    We do not limit viewing connections at this time, however only 4 users may share content.

  • Is it a MUST for the Unite appliance (stand-alone) and the Unite client to exist on the same subnet? What is the reason behind this?

    Yes, in stand-alone mode the hub and client must be on the same subnet, as discovery uses the broadcast address for the subnet.

  • Where are the screen shots and explanations of the various features? For example, File Transfer is mentioned as a feature but not explained. Can IT prevent certain file types from being shared like they do with IM and email (e.g., TROJAN.EXE)?

    IT departments are not required to offer the "File Transfer" feature within Unite, and can use the Admin Portal to turn this capability on/off within their environment.  IT can also block file extensions types, as well as set file size limitations.