PC Downtime Reduced by 70%

As a pure-play MSP, outsourceIT relies on continual process improvement to drive costs down and keep margins up. Intel vPro technology-based PCs reduce resolution times for hardware issues by 42% and for software issues by 70% - freeing technician resources and reducing costs.

OS Problem Resolution Times Reduced 96%

IT Authorities has found that PCs based on Intel vPro technology provide new ways to connect and therefore reduce the time it takes to manage and repair PCs. Hardware repair times are reduced 50% and the average OS problem resolution has gone from 72 hours to 3 hours. In addition, the power management capabilities of Intel vPro technology are saving customers $187 per year per PC.

Leveraging the SMB Outsourcing Trend

Nex-Tech serves customers across long distances in western Kansas. The remote capabilities of Intel vPro technology has dropped their average time to repair a software problem from 24 hours to 4 hours, and average hardware remediation time has gone from a week to 24 hours. Average downtime per PC per month has decreased from 30 minutes to 2 minutes.

Optimized Processes Yield Higher Profitability

Alpheon is using the mass power up/power down abilities of Intel vPro technology-based PCs to save customers $630 in energy cost over the 3-year lifecycle of the PC. Average time to resolve a hardware problem is down 92% and downtime per PC is down 25%. This higher efficiency is driving significant cost out of Alpheon's managed services.

40% Annual Managed Services Revenue Growth

Base 2 made a shift to managed services a year ago, based on the maturity of available tools including Intel vPro technology-based PCs. Average hardware problem resolution time is reduced 66% and software problem resolution time is reduced 75%. Average downtime per PC per month dropped from 4 hours to 15 minutes, and desk side visits went from 100 to 40 per month.

Increasing Staff Utilization

The remote capabilities of Intel vPro technology allow technicians at Dempsey Bluevar to remediate problems more quickly and get more done. Their average time to repair has dropped from 60 minutes to 30 minutes for software problems and from 60 minutes to 15 minutes for hardware problems. Every truck roll prevented saves between 4 and 5 hours of technician time.

New Tools Drive Significant Growth

Corporate Technologies is focusing their managed service approach to small business customers. They have recognized that the remote and proactive advantages of Intel® vPro™ technology could help them deliver managed services that are less costly and more comprehensive than ever before. Since the introduction of vPro technology in 2006, they have developed and branded their managed services offering as Technology Advantage , which helps them take full responsibility for their customer's IT functions.

Effectively Serving State-Wide Geographic Area with Reduced Truck Rolls

IntraSect Technologies, an IT service provider with an extensive client base, deployed PCs with Intel vPro technology in a distributed production network to see how the built-in remote-management technology in the PCs would help improve services and reduce costs. They believed Intel vPro technology would significantly improve technician efficiencies, dramatically reduce truck rolls, and lower overhead, so the company can remain competitive and continue to grow in an increasingly crowded market.

Using Intel® vPro™ Technology to Improve Services and Reduce Costs

RKL, an IT service provider and hardware reseller, conducted a pilot to explore the security and remote management capabilities of PCs with Intel® Core™2 processors with vPro™ technology. The results of the program prompted RKL to shift their client base to PCs with Intel vPro technology. They believe the hardware-based technology will improve processes, reduce service costs, and help customers get more from their technology investment.

Leading Managed Services Provider Forecasts "The Perfect Storm" for Small Business Services

MasterIT was founded three years ago to offer true managed services. Today, the company believes that an increased interest by small businesses in outsourcing IT is combining with advanced capabilities made possible by Intel vPro processor technology to cause a "perfect storm" of opportunity.

Wyoming Managed Service Provider Responds to Changing Demands
From Small Businesses

Service provider MTPC is finding that better remote management tools are combining with increased customer expectations to accelerate the transition by small businesses to true managed services. PCs with Intel vPro technology are central to MTPCs delivery of increased customer value.

MSP Accelerates Growth

INFINETWORK, a Florida MSP focused on SMBs, has seen Intel vPro technology accelerate the growth of its managed services business. The advances made possible by vPro are combining with growing customer demand for managed services, thus significantly expanding the opportunity. vPro substantially improved remote capabilities and allowed INFINETWORK to deliver greater and more visible value to their customers.

Intel® vPro™ Technology Enables Managed Services

VISN IT’s infrastructure is based on N-able Technologies’ N-central remote monitoring and management solution combined with PCs based on Intel vPro technology. With this solid technology solution, VISN IT can offer clients an attractive value proposition: a robust network and IT function that allows them to concentrate on running their business.

Significant Power Cost Savings Can Mean Self-funding Solutions

PDS has found that the power cost savings made possible by Intel vPro technology's unique power management capabilities can close sales—and that's in addition to faster PC problem remediation and improved PC and network security. "We've put together an offering, including the energy-efficiency and energy-management capabilities of Intel vPro technology-based PCs, that shows the customer money within 30 days. When the ROI can be realized within 12 months, many organizations consider this to be a self-funded initiative."